Field Customer Care Representative Trainee
On-siteMatador, Texas, United States
Matador, Texas, United StatesOn-siteInternshipEntry LevelHigh School Or EquivalentLarge
InternshipEntry LevelHigh School Or EquivalentLarge
Job Summary
Provide prompt, professional, and courteous service to members and insureds in person, by phone, and through electronic channels. Assist the applicant with membership applications, review the Delinquent Membership report daily, and contact members to assist with renewals and data updates. Observe daily deposit preparation and collaborate with team members to cross-train in various roles. Discuss office issues, problems, or needs with the CAAP Supervisor or Agency Manager as required. Obtain and maintain a General Lines Property and Casualty license within 45 days of employment.
Required Qualifications
- High School Diploma or GED
- Obtain and maintain General Lines Property and Casualty license pursuant to Texas law
- Ability to type a minimum of 45 WPM with a maximum of 5% errors
- Basic knowledge and experience with Microsoft Office software, including Word, Outlook, PowerPoint, and Excel
- Excellent communication skills, both written and oral
- Effective interpersonal verbal skills, in person and via telephone
- Ability to plan, organize, and complete detailed work independently or in a team environment
- Strong organizational skills with the ability to coordinate several tasks at the same time
- Willing and able to learn new skills and refine existing skills as needed
- Valid Texas driver's license and driving record at the time of hire which would not disqualify the employee from driving for business purposes
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.