Field Customer Care Representative Trainee
On-siteLa Marque, Texas, United States
Job Summary
Provide prompt, professional, and courteous service to members and insureds via phone, in person, and electronic channels. Assist with membership applications, review delinquent reports daily, and contact members to facilitate renewals, data updates, and payments. Collaborate with team members for cross-training and seamless task completion, while supporting the County Farm Bureau President and Board with agriculture promotion activities and clerical duties. Observe daily deposit preparation and discuss office issues with supervisors as needed. Maintain confidentiality for sensitive member and insured information while obtaining a General Lines Property and Casualty license within 45 days of hire.
Required Qualifications
- High School Diploma or GED
- Obtain and maintain General Lines Property and Casualty license pursuant to Texas law
- Ability to type a minimum of 45 WPM with a maximum of 5% errors
- Basic knowledge and experience with Microsoft Office software, including Word, Outlook, PowerPoint, and Excel
- Excellent communication skills, both written and oral
- Effective interpersonal verbal skills, in person and via telephone
- Ability to plan, organize, and complete detailed work independently or in a team environment
- Strong organizational skills with the ability to coordinate several tasks at the same time
- Willing and able to learn new skills and refine existing skills as needed
- Valid Texas driver's license and driving record at the time of hire which would not disqualify the employee from driving for business purposes
- Occasional long, irregular work hours
- Occasional travel by auto or other public transportation
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