Field Compliance Coordinator
$45,760–$45,760 year
On-siteEast Point, Georgia, United States
Job Summary
Provide day-to-day frontline supervision of Team Leads and Service Technicians in an assigned territory while ensuring timely support by resolving staff questions and complex customer issues. Maintain Field Service quality standards, including appropriate inventory levels, and identify reactive work order opportunities to communicate recommendations to management. Serve as an escalation point for technical/process issues and drive resolution, partnering with the Project Manager and Compliance Supervisor to allocate work, set priorities, and monitor performance. Ensure compliance with company policies, contracted customer agreements, and Scope of Work. Manage team projects as assigned and provide administrative support as needed. Work a Monday to Friday schedule from 9:00am–5:00pm with a combination of field and office duties involving local travel in Georgia.
Required Qualifications
- High school diploma or GED
- Knowledge of office management practices, recordkeeping, and customer service principles
- Strong communication skills
- Ability to work independently
- Ability to handle confidential matters
- Must be able to remain in a stationary position for 50% of the time
- Ability to constantly operate a computer and office productivity machinery such as calculator, copier, and printer
- Ability to frequently communicate with other departments and field staff
- Ability to exchange accurate information
- Must be eligible to work in the United States for any company without sponsorship
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