Field Coach, Singapore
HybridSingapore, Singapore
Singapore, SingaporeHybridFull TimeRetailEnterprise
Full TimeEnterpriseRetail
Job Summary
Monitor daily client interactions on the sales floor, observe retail teams, and provide feedback against Tiffany knowledge, selling skills, and attitude benchmarks. Partner with store leaders to create coaching plans, update logs, and establish check-in schedules to address performance gaps through training and review. Plan and facilitate regional training sessions, onboarding, and in-store learning initiatives while maintaining an active sales floor presence to assess their impact. Align with retail goals to drive changes in client experience and ensure brand behaviors are demonstrated on the floor.
Required Qualifications
- Proven experience in retail leadership and people development skills
- Confident in identifying gaps and application of coaching and learning methodology and techniques to train retail team members
- Proven track record with progressive coaching approach
- Strong facilitation, communication, and interpersonal skills
- Ability to interact strategically with broad range of stakeholders
- Lead and inspire as a role model as a Field Coach
- Encourage growth mindset and winning spirit
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