Field Claim Resolution Specialist II, Property
$57,000–$96,000 year
On-siteCanton, Ohio, United States
Job Summary
Investigate and evaluate onsite to resolve complex coverage and damage issues, including preparing complete repair estimates and accessing roofs, attics, and crawl spaces. Handle moderate to complex claims independently from first notice of loss to final closure while coordinating vendor services for contractors and emergency repairs. Explain coverage of loss, assist policyholders with itemization of damages, and support emergency repairs and additional living arrangements. Work in a vehicle daily within your assigned local territory in Canton, OH, with occasional desk assignments and limited overnight travel for training. May be called upon for catastrophe duty. This role offers a sign-on bonus and mileage reimbursement for experienced, licensed adjusters.
Required Qualifications
- Working knowledge of claims handling procedures and operations
- Proven ability to provide exceptional customer service
- Effective negotiation skills
- Ability to effectively and independently manage workload while exhibiting good judgment
- Strong written/oral communication and interpersonal skills
- Computer skills with the ability to work with multi-faceted systems
- Bachelor's degree or equivalent experience
- At least 1 year of directly related experience
- Ability to obtain proper licensing as required
- Ability to handle multiple competing priorities and organize your day
- Strong time management and organizational skills
- Demonstrated understanding of building construction principles
- 10% travel
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