Field Application Engineer (IIoT)
$75,000–$105,000 year
HybridAustin, Texas, United States
Job Summary
Partner with customers to assess technical needs and engineer effective solutions using Grace Technologies' intelligent electrical safety and predictive maintenance products. Provide remote and on-site application support, monitor network and asset health at IIoT deployment sites, and resolve customer issues through assigned support tickets. Conduct technical training for customers and sales reps, represent the company at trade shows including the annual Rockwell Automation Fair, and share voice-of-the-customer feedback with Product and Engineering teams. This role combines sales engineering, technical support, and field work with up to 60% travel and quarterly visits to the corporate office.
Required Qualifications
- Ability to troubleshoot wired and wireless networks and computer systems
- Working knowledge of industrial automation devices and software (PLCs, SCADA/HMI)
- Familiarity with industrial automation protocols (EtherNet/IP, Modbus TCP/IP, OPC UA)
- Experience using CRM software
- Strong customer-facing communication and interpersonal skills
- Ability to manage multiple priorities and adapt in a fast-paced environment
- Ability to work independently and collaboratively within a team
- Proficiency with Microsoft Word, Excel, and Outlook
- Valid U.S. driver's license
- Willingness and ability to travel up to 50–60% annually (sometimes with short notice)
- Associate's technical degree in engineering or equivalent experience in a related technical field
- 2+ years of experience in industrial sales, applications engineering, or technical support
- Ability to read and interpret technical specifications, blueprints, engineering change notices, and manuals
- Ability to prepare reports, technical documentation, and write programming code
- Ability to communicate effectively with vendors, customers, and internal teams
- Ability to apply mathematical concepts including fractions, percentages, ratios, and proportions
- Ability to solve practical problems in environments with limited standardization and evolving requirements
- Understanding of fundamental design principles for scalable applications
- Ability to create and support database schemas aligned with business processes
- Ability to occasionally lift up to 50 pounds
- Average travel up to 50% annually by vehicle and air
- Quarterly travel to the corporate office for company meetings and events required
Desired Qualifications
- Working knowledge of cloud-based architectures (e.g., Azure)
- Familiarity with MQTT / Sparkplug communication protocols
- Experience with predictive maintenance technologies, including: Electrical or mechanical infrared inspections, Dynamic balancing, Airborne ultrasound inspections, Machinery alignment, Motor current analysis (online/offline), ODS or motion amplification
- Bachelor's degree preferred
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