Field and Network Operations Technician
$52,000–$60,320 year
On-site · Baltimore, Maryland, United States
Job Summary
Field and Network Operations Technician provides Tier 1/2 technical support via remote tools, phone, and email to maximize system uptime and client satisfaction; conducts field service repairs for kiosks and LED displays; manages tickets and documentation in ConnectWise; deploys and supports computers, media players, and digital signage endpoints; collaborates with internal teams and third-party vendors; travel up to 25% may be required; requires associate degree or equivalent technical training and 1-3 years of related experience; strong AV/hardware knowledge and excellent communication skills.
Required Qualifications
- Associate degree in Information Technology, Computer Science, or a related field preferred
- Equivalent technical training or related work experience may be accepted
- One to three years of help desk, desktop support, technical support, or related experience preferred
- Experience with ticketing systems, remote support tools, and service management platforms preferred
- Experience supporting both software and hardware systems, including computers, media players, peripherals, and connectivity devices
- Strong AV, computer, digital signage, and hardware knowledge preferred
- Strong attention to detail, organizational skills, and ability to multitask in a support environment
- Direct experience servicing LED boards and/or kiosks preferred
- Excellent communication skills, positive customer service attitude, and ability to explain technical information clearly
- Strong desire to learn new software, hardware systems, digital signage technologies, and support processes
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