Field Agent

Field Agent position at Intrum in Spain focused on end-to-end debt-recovery activities in the assigned zone. Responsibilities include planning and executing on-site visits to debtors (individuals or companies) to gather information, present the appropriate interlocutor, address objections, and steer negotiations toward agreed payment amounts, timing, and methods. Duties also cover debtor communications, data verification (DNI, references, contact details), recording visit outcomes in the system, and applying payment proposals to resolve cases. The role requires understanding relevant legal and regulatory frameworks, experience with debt collection processes, and strong customer empathy, communication, negotiation, resilience under pressure, and problem-solving skills. Requirements include a degree in Law, Economics, or similar and at least 1 year of relevant experience. The posting emphasizes planning visits, field presence, and adapting to the case phase to maximize recoveries.