Federal Work Study - Financial Aid Assistant
$40,789–$40,789 year
On-siteSan Francisco, California, United States
Job Summary
Conduct outbound calls to current students regarding FAFSA completion requirements, deadlines, and outstanding financial aid checklist items. Contact students to provide account balance reminders and encourage timely resolution of financial aid and enrollment-related requirements. Refer students to a Student Financial Services Representative for additional guidance or problem resolution. Assist with document management by uploading documents within the Student Financial Planning system and support managers with special projects including trackers, spreadsheets, and reports. Maintain confidentiality and handle sensitive student information in accordance with university policies and federal regulations. Work between 5 and 20 hours per week at the Academy of Art University, reporting to the Associate Director of Student Financial Services.
Required Qualifications
- Must be eligible to participate in the Federal Work-Study (FWS) Program as determined by the Office of Financial Aid
- Currently enrolled and maintaining satisfactory academic progress
- Strong verbal and written communication skills, with the ability to interact professionally and courteously with students, faculty, and staff
- Comfortable conducting outbound phone calls and providing excellent customer service
- Strong organizational skills and attention to detail
- Ability to maintain confidentiality and handle sensitive student information in accordance with university policies and federal regulations
- Basic computer proficiency, including experience with Microsoft Office applications (Word, Excel, Outlook) and the ability to learn new software systems
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.