Federal Developer (AWS/Amazon Connect)
Remote
Job Summary
Amazon Connect and AWS-focused Federal Developer role to architect and build AWS Connect infrastructure, develop automation scripts, integrate AWS with Salesforce, and optimize cloud-based contact center solutions. Responsibilities include designing, deploying, and managing AWS and Salesforce-integrated projects, staying current with AWS/Salesforce releases, and collaborating with cross-functional teams. The role emphasizes building AI-driven chatbots with Amazon Lex, leveraging serverless architectures, and applying cloud solutions to federal-context contact centers. Qualifications call for 3-5+ years of hands-on AWS development and certifications, with preference for U.S. citizenship and potential security clearance; strong scripting (Python/Node.js), and communication across global teams.
Required Qualifications
- 3-5+ years of hands-on experience in AWS development, cloud architecture, and automation in the Federal space
- Expertise in AWS services (Lambda, API Gateway, S3, DynamoDB, CloudTrail, IAM, Bedrock, CloudWatch, etc.)
- Deep knowledge of serverless computing, event-driven architectures, and microservices
- Experience building AI-driven chatbots with Amazon Lex and designing contact center solutions using Amazon Connect
- Understanding of call flows, IVR trees, email/chat channel design, and contact center operations
- Proficiency in scripting and automation (Python, Node.js, or similar)
- Ability to work flexible hours to align with US time zones as project work requires
- Excellent communication and collaboration skills with experience working across global teams
- Must be a U.S. Citizen (required)
- Willingness to attain a U.S. Security Clearance (e.g., Public Trust, Secret) as required by specific projects
Additional Requirements
- U.S. Citizenship required
- Security clearance may be required for projects
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