Federal Civilian Agencies Associate Director
On-siteArlington, Virginia, United States
Job Summary
Lead and contribute to large-scale Federal managed services and consulting engagements supporting workforces of 25 to 200+ personnel. Drive service delivery excellence, operational performance, workforce management, and continuous improvement initiatives across Federal Civilian Agencies, including USDA, GSA, DOL, USAC, and DOC. Oversee complex service operations such as managed services, contact centers, loan servicing, and enterprise PMO functions while partnering with clients to implement scalable operating models and automation strategies. Obtain and maintain a Federal or DoD Public Trust clearance. Requires seven plus years of post-graduation consulting experience in government and the ability to travel up to 25% of the time, with at least three days per week in the Arlington office.
Required Qualifications
- Ability to Obtain Public Trust
- Bachelor's Degree from an accredited college/university
- Seven (7+) plus years of post-graduation consulting experience in federal, state, or local government
- Experience leading large-scale Federal managed services, outsourcing, or consulting engagements supporting 25 to 200+ personnel
- Demonstrated expertise in service delivery management, operational transformation, workforce optimization, and performance improvement
- Experience managing operational metrics, service levels (SLAs), quality assurance, and continuous improvement programs
- Ability to travel
- Must reside within 50 miles of the Guidehouse Arlington Office
- Requirement to work in the office at least three days per week
Desired Qualifications
- Active Public Trust or Suitability
- Experience leading Federal managed services, BPO, or outsourcing programs
- Experience supporting customer operations, contact centers, shared services, or loan servicing environments
- Experience in financial management, accounting operations, or back-office processing organizations
- Experience establishing or leading service management offices (SMOs) or enterprise PMOs
- PMP certification
- Lean Six Sigma certification
- Certified ScrumMaster (CSM) certification
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