FCA Recall Specialist
On-siteCharleston, South Carolina, United States
Job Summary
Conduct field canvassing, door knocks, and face-to-face visits at identified addresses to close cases with required documentation for Takata airbag recalls and other OEM critical initiatives. Utilize Salesforce.com Dashboard, mapping, and route optimization tools to review assignments, maximize productivity, and document results. Educate consumers on recall importance, overcome resistance, and verify outcome accuracy through investigative work and database research. Schedule appointments, validate phone numbers, and develop territory action plans to achieve business objectives while adhering to activity and reporting requirements.
Required Qualifications
- Willingness to adhere to activity and reporting requirements
- Proven experience interacting with customers in person, via phone call, text, and email
- Effective communication and organization skills
- Ability to work independently in the field with limited supervision
- Ability to analyze and utilize key information to create territory action plans to achieve business objectives
- Ability to make independent decisions in the field positively impacting business objectives
- Excellent written, verbal, and communication skills
- Ability and willingness to conduct presentations to both small and large groups of people, to a diverse audience including, business personnel, customers, and community leaders
- Strong interpersonal skills
- Ability to work a non-traditional schedule, weekends, and evenings
- Must have reliable transportation to perform essential functions within an assigned geographic area
- Valid Driver's License
- Frequently position self to get in and out of a vehicle
- Regularly ascend and descend stairs
- Frequently move objects weighing up to twenty pounds
- Consistently work in outdoor weather conditions
- High School Diploma or equivalent
Desired Qualifications
- 1+ years of work experience, industry-specific background preferred
- Bilingual desired (English/Spanish)
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