FCA Recall Specialist
On-siteDavenport, Iowa, United States
Job Summary
Conduct field canvassing and door knocks to close Takata airbag recall cases and other OEM initiatives with required documentation. Utilize Salesforce.com dashboards to review assignments, upload records, and document research outcomes. Educate consumers on recall importance, overcome resistance, and verify case accuracy through investigative work and database resources. Maximize productivity using mapping and route optimization tools while maintaining relationships with businesses and field team members. Perform follow-up calls to validate phone numbers and schedule appointments. Requires valid driver's license, reliable transportation, and ability to work non-traditional schedules including weekends and evenings. Bilingual English/Spanish desired.
Required Qualifications
- Willingness to adhere to activity and reporting requirements
- Proven experience interacting with customers in person, via phone call, text, and email
- Effective communication and organization skills
- Ability to work independently in the field with limited supervision
- Ability to analyze and utilize key information to create territory action plans to achieve business objectives
- Ability to make independent decisions in the field positively impacting business objectives
- Excellent written, verbal, and communication skills
- Ability and willingness to conduct presentations to both small and large groups of people, to a diverse audience including, business personnel, customers, and community leaders
- Strong interpersonal skills
- Ability to work a non-traditional schedule, weekends, and evenings
- High School Diploma or equivalent
- 1+ years of work experience, industry-specific background preferred
- Must have reliable transportation to perform essential functions within an assigned geographic area
- Valid Driver's License
- Frequently position self to get in and out of a vehicle
- Regularly ascend and descend stairs
- Frequently move objects weighing up to twenty pounds
- Consistently work in outdoor weather conditions
Desired Qualifications
- Bilingual desired (English/Spanish)
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