FCA Recall Specialist
$57,013–$57,013 year
On-siteLiberal, Kansas, United States
Job Summary
Conduct field canvassing, door knocks, and face-to-face visits to close Takata airbag recall cases and other OEM initiatives with required documentation. Utilize MarketSource Salesforce.com Dashboard to review assignments, upload case information, and document research outcomes. Educate consumers on recall importance, overcome resistance, and verify accuracy through investigative work and database resources. Maximize productivity using mapping and route optimization tools while developing relationships with local businesses and team members. Schedule appointments via follow-up calls and adapt to non-traditional hours, weekends, and outdoor weather conditions. Bilingual English/Spanish preferred.
Required Qualifications
- Willingness to adhere to activity and reporting requirements
- Proven experience interacting with customers in person, via phone call, text, and email
- Effective communication and organization skills
- Ability to work independently in the field with limited supervision
- Ability to analyze and utilize key information to create territory action plans to achieve business objectives
- Ability to make independent decisions in the field positively impacting business objectives
- Excellent written, verbal, and communication skills
- Ability and willingness to conduct presentations to both small and large groups of people, to a diverse audience including, business personnel, customers, and community leaders
- Strong interpersonal skills
- Ability to work a non-traditional schedule, weekends, and evenings
- High School Diploma or equivalent
- 1+ years of work experience
- Must have reliable transportation to perform essential functions within an assigned geographic area
- Valid Driver's License
- Frequently position self to get in and out of a vehicle
- Regularly ascend and descend stairs
- Frequently move objects weighing up to twenty pounds
- Consistently work in outdoor weather conditions
Desired Qualifications
- industry-specific background
- Bilingual desired (English/Spanish)
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