FBS Asset Management Supervisor
On-siteAguascalientes, Aguascalientes, Mexico
Aguascalientes, Aguascalientes, MexicoOn-siteFull TimeHigh School Or EquivalentLarge
Full TimeHigh School Or EquivalentLarge
Job Summary
Lead and supervise daily testing and depot operations, ensuring all devices are validated, deployed, and disposed of with high accuracy. Oversee functional testing of laptops, desktops, and peripherals while guiding technicians through complex hardware diagnostics. Manage team performance, resolve escalations, and drive process improvements to maintain operational efficiency and audit readiness. Collaborate with cross-functional teams to ensure inventory accuracy and support continuous automation initiatives. On-site at Plaza San Telmo Office, Aguascalientes, Mexico, Monday through Friday, 8:00 AM – 5:00 PM EST.
Required Qualifications
- Team leadership and performance management
- Workload planning and prioritization
- Service delivery management
- Process improvement and operational excellence
- Escalation management and problem resolution
- Strong communication and stakeholder management skills
- Advanced hardware troubleshooting and diagnostics
- Testing and validation of IT equipment and peripherals
- Device imaging, staging, and deployment processes
- Root cause analysis and issue resolution
- Quality assurance and quality control methodologies
- Inventory and asset management processes
- Asset Management Systems (ServiceNow or similar) – Advanced
- Work Order and Ticket Management Systems – Advanced
- Microsoft 365 (Excel, Word, Outlook, PowerPoint) – Advanced
- Hardware Testing and Diagnostic Tools – Advanced
- Inventory and Asset Tracking Tools – Advanced
- Endpoint Management Solutions (Intune or similar) – Intermediate
- Data Analysis and Reporting Tools (Power BI or similar) – Intermediate
- Advanced English proficiency (written and verbal)
- Experience leading asset management, testing, depot, or IT operations teams
- Strong understanding of IT asset lifecycle management
- Experience with inventory control, asset audits, and operational reporting
- Experience managing vendor relationships and cross-functional stakeholders
Desired Qualifications
- Automation Tools (Power Automate or similar) – Preferred
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