Fast Track Onboarding Specialist 2
Remote · India
Job Summary
Remote-based Fast Track Operations Specialist role to join Twilio’s personalized onboarding team globally. Handle 1:1 onboarding for customers signing up for Fast Track Packages, provide compliance guidance for A2P products, manage onboarding SLAs and credit utilization, partner with operations to scale onboarding volumes, participate in weekly customer calls to report metrics, and assist customers via Slack and ServiceNow to ensure a superior onboarding experience. Roles emphasize diagnosing trends, reporting findings to product teams, and delivering customer-centric onboarding support while working across cross-functional groups.
Required Qualifications
- Able to manage daily caseload and respond within SLAs
- A2P compliance experience
- Experience Required: 2 plus Years specializing in at least one A2P products
- Previous experience working directly with clients
- Ability to prioritize tasks and effectively project manage
- Ready to take on up to 12 customer accounts
- You’re empathetic and customer centric to the core
- You’re a clear verbal and written communicator
- You’re introspective and committed to continuous self-improvement
- You’re capable of working independently but also energized from working within a team and cross-functionally to achieve the company's goals
- You’re able to complete tasks in core areas within SLAs
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