Fan Shop Supervisor
On-siteCharlotte, North Carolina, United States
Job Summary
Open and close the Hornets Fan Shop as scheduled, maintaining a clean, organized sales floor and replenishing stock daily. Attract customers by answering product questions, creating visual displays, and working with the Retail Warehouse Manager to ensure proper inventory levels. Supervise part-time associates, train staff on the POS system and RetailPro, and conduct annual inventory. Perform daily bank deposits, credit card reconciliations, and ensure assets are secured. Help with retail operations during concerts and events at the Spectrum Center. Maintain guest experience standards, enforce dress code and conduct policies, and handle emerging problems with accuracy and efficiency. Requires a high school degree, 1-2 years of retail experience, and ability to work flexible hours including nights and weekends.
Required Qualifications
- High school degree
- Demonstrated customer service skills
- 1-2 years of experience in retail environment
- Experience with Point-Of-Sale software, such as Retail Pro
- Experience in an arena environment or a professional/collegiate sports atmosphere
- Proficient in the use of Microsoft Excel and Word
- Able to work flexible hours, including nights and weekends
- Able to stand for long periods of time and lift, up to, 50 lbs.
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