Fan Shop Supervisor
On-siteCharlotte, North Carolina, United States
Job Summary
Open and close the Hornets Fan Shop on schedule while maintaining a clean, organized sales floor and replenishing daily stock. Answer customer questions, suggest products, and create highly visual retail displays to attract potential buyers. Replenish inventory levels by collaborating with the Retail Warehouse Manager, perform daily bank deposits and credit card reconciliations, and conduct annual inventory counts. Supervise part-time associates, train staff on the POS system and RetailPro, and ensure adherence to dress code, conduct, and asset security standards. Assist with retail operations during concerts and non-basketball events at the Spectrum Center as needed.
Required Qualifications
- High school degree
- Demonstrated customer service skills
- 1-2 years of experience in retail environment
- Experience with Point-Of-Sale software, such as Retail Pro
- Experience in an arena environment or a professional/collegiate sports atmosphere
- Proficient in the use of Microsoft Excel and Word
- Able to work flexible hours, including nights and weekends
- Able to stand for long periods of time and lift, up to, 50 lbs.
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