Fan Ambassador (Part Time)
$31,200–$31,200 year
On-siteThe Colony, Texas, United States
Job Summary
Greet arriving fans, assist with ticket sales, sell and restock retail items, scan tickets, and thank departing fans while answering telephone calls and addressing fan concerns. Usher fans throughout the venue, assist with event setup and break down, and ensure the safety and well-being of all fans and team members. Follow Cosm's Pillars of Service, maintain a one-team approach to ensure guest satisfaction, and remain knowledgeable of company products, services, promotions, and recurring events. Work a variety of shifts based on operational volume, including late hours, holidays, and weekends, while consistently demonstrating good time management and communication skills in a fast-paced environment.
Required Qualifications
- Passionate about working in the hospitality industry
- Execute a Cosmworthy experience
- Create a memorable experience for guests
- Ensure the highest level of hospitality is delivered to fans
- Provide best-in-class services as it relates to greeting arriving fans
- Assist with ticket sales
- Sell and restock retail items
- Scan tickets
- Thank departing fans
- Assist with any questions or concerns fans may have
- Answer telephone calls
- Usher fans throughout the venue
- Assist with event set up and break down
- Ensure the safety and well-being of all fans and team members
- Explain and demonstrate that they can perform the essential functions of the job, with or without reasonable accommodation
- Follow all appropriate Cosm policies and procedures outlined in the training manuals and employee handbook
- Follow Cosm's Pillars of Service as outlined in the training materials
- Focus on a one-team approach by helping other team members to ensure guest satisfaction
- Engage guests, coworkers, and managers with a positive, friendly, professional approach during all interactions
- Ensure each fan is taken care of upon entering the building to leaving the building
- Be knowledgeable of the Company's products, services, current promotions, and recurring events
- Follow direction of all supervisors, including additional requests for side work, cleaning, etc...
- Comply with, and support, all policies set forth by the Cosm employee handbook and training manuals
- Work a variety of shifts, based on the need volume of the operation (late hours, holidays, weekend, etc.)
- Consistently be friendly and outgoing toward guests, management, and fellow team members
- Work well in a fast-paced environment
- Work well under pressure
- Demonstrate good time management skills and communication skills
- Follow Company and state safety guidelines to provide a safe working environment
- Have previous guest services and/or retail experience
- Have excellent communication and professional interpersonal skills
- Be fluent in English and able to write in basic English
- Be of legal age to work unrestricted hours as outlined by local ordinances and state laws
- Be able to continuously stand, walk and lift up to 10 pounds
- Be able to frequently bend, squat, reach overhead, and lift up to 20 pounds
- Be willing to occasionally kneel and lift up to 50 pounds
- Be willing to seldom sit, climb, push, pull, and lift over 50 pounds
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