Family Support Educator - Northern California
$124,000–$155,000 year
RemoteSan Francisco, California, United States or California, United States
Job Summary
Provide expert field-based patient education and support for the Rett community, serving as a dedicated point of contact for families regarding disease state and product inquiries. Determine individual needs of patients and caregivers to deliver appropriate resources throughout therapy initiation, while collaborating with internal cross-functional partners to cover multiple states. Possess expert knowledge of disease state, product, and support programs to develop tools addressing educational gaps, and moderate caregiver speaker programs or attend community events within the assigned territory. Ensure all external and internal actions comply with laws, regulations, and company values. This role requires travel up to 70% and adherence to vaccination requirements for in-person field coaching and conference attendance.
Required Qualifications
- Bachelor's degree
- Minimum of 5 years of relevant healthcare or pharmaceutical experience
- At least 2 years in patient support or education
- Clinical backgrounds such as hospital nursing, social work, or patient advocacy within rare or neurological disease areas
- Rare Disease experience
- Experienced in patient/caregiver education
- Account Management experience
- Advocacy experience
- Strong background and understanding of field environment in healthcare industry
- Strong history of successful cross functional collaboration
- Demonstrated success in leading without authority
- Experience working with provider offices such as a physician practice, patient assistance programs, or similar pharmaceutical support program
- Exemplary interpersonal skills
- Patient-centric mentality with a high degree of emotional intelligence and empathy
- Empathetic listening skills in order to interact effectively with customers
- Exceptional organizational and time management skills
- Understand HIPAA rules and regulations related to patient privacy
- Must possess strong written and verbal communications as well as presentation skills
- Excellent computer skills, including knowledge of Microsoft Office products including Outlook, Excel, Word and Power Point
- Ability to manage expenses within allocated budgets
- Must be a fast learner, flexible, able to work independently, and able adjust
- Strong enthusiasm with a drive to succeed within a team
- Ability to travel up to 70%, depending on territory
- Employee must be able to meet all additional local, state, and federal vaccination requirements for conducting in-person field coaching days, customer visits, admittance into local Community HCP Offices, as well as for attendance at Medical Congresses and Local Conferences for in person participation and exhibiting
- Must be available for weekend shifts
Desired Qualifications
- Bachelor's degree, with an emphasis in life sciences preferred
- RN, MSN, MBA is a plus
- Rare Disease, Product Launch, Advocacy, Medicaid and Medicare expertise strongly preferred with a strong background and understanding of field environment in healthcare industry
- Equivalent combination of relevant education and applicable job experience may be considered
- Rare Disease experience strongly preferred
- Experienced in patient/caregiver education strongly preferred
- Account Management experience preferred
- Advocacy experience preferred
- Experience working with provider offices such as a physician practice, patient assistance programs, or similar pharmaceutical support program strongly preferred
- Strong enthusiasm with a drive to succeed within a team
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.