Family Support and Care Manager
$37–$40,000 year
On-siteNew York City, New York, United States or New York, United States
Job Summary
Coordinate services to meet client/family goals by building relationships with caregivers and acting as a liaison to agencies to ensure necessary services are received. Obtain OPWDD services appropriate to the needs of the child and family, assist with Medicaid applications, and help families transition to a CCO for OPWDD. Perform related duties as assigned, including bimonthly in-home visits and maintaining compliance with regulatory guidelines and agency standards. Use electronic health record systems to manage client information and maintain accurate records while communicating effectively with clients and healthcare providers.
Required Qualifications
- Associate's degree in Psychology, Sociology, Social Work, Human Services or related field
- Minimum of 2 years of job-related experience providing case management or medical focused care coordination services to individuals with special needs
- In-person in our Manhattan office
- Travel once training is complete
- Must be bilingual Mandarin and/or Cantonese
- Must attend all weekly in-person staff meetings
- Excellent verbal and written communication skills, including ability to effectively communicate with clients, and healthcare providers
- Ability to use electronic health record systems, databases, and other computer-based tools to manage client information and maintain accurate records
- Strong organizational skills to help manage multi-family case load
- Willingness to meet with families in their homes or communities
- Computer proficiency (MS Office- Word, Excel and Outlook)
- Ability to work independently and to carry out assignments to completion within the parameters of instructions given, prescribed routines, and standard accepted practices
- Ability to travel to numerous locations to meet with clients, attend meetings and visit healthcare facilities
- Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards
- Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards
- Must be able to lift and carry up to 35 lbs
- Must be able to talk, listen and speak clearly
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