Family Store Manager
On-siteStafford, Queensland, Australia
Job Summary
Lead the day-to-day operations of the Family Store, ensuring a well-presented retail environment, excellent customer service, and appropriate stock levels. Drive store performance by identifying growth opportunities, promoting initiatives, and contributing ideas for operational improvement. Oversee stock control processes including receiving, pricing, merchandising, and disposal while managing store finances such as cash handling and banking. Lead, support, and develop staff and volunteers to foster a positive, productive team culture. Build strong relationships with internal and external stakeholders while ensuring compliance with safety, security, and administrative requirements. This permanent, full-time role is based in Stafford, QLD, reporting to the Corps Officer.
Required Qualifications
- Proven experience in retail management, ideally 5+ years
- Demonstrated people management skills with an emphasis on volunteers and the community
- Strong communication and organisational skills with a positive, team-focused approach
- Current valid driver's licence
- Current first aid certificate, or willingness to obtain one
- A national police record check
- Permanent, full-time employment status
- Location based in Stafford, QLD
- Leadership capability to lead daily retail, administrative & recycling operations
- Ability to drive store performance by identifying opportunities for growth, promotion and operational improvement
- Capability to oversee stock control processes including receiving, pricing, merchandising and disposal
- Ability to manage store finances including cash handling, banking and supporting overall financial performance
- Capability to lead, support and develop staff and volunteers
- Ability to build strong relationships with internal and external stakeholders
- Compliance with safety, security, administrative and organisational requirements
- Passion for making a difference and creating positive change
- Alignment with The Salvation Army's mission and values
- Willingness to contribute ideas to enhance outcomes
- Ability to foster a positive, productive and customer-focused team culture
- Mandatory Nationally Coordinated Criminal History Check
- Successful completion of a Working with Children Check
Desired Qualifications
- Bachelor's degree, English major preferred
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