Family Services Specialist IV
$49,807–$49,807 year
HybridShawnee, Oklahoma, United States
Job Summary
Supervise lower-level staff and administer policy and procedures for a team providing SNAP, Childcare, and ABD medical services. Review and respond to inquiries regarding laws, policies, and filing requirements for social safety net programs. Coordinate with units to clarify procedures, determine application status, resolve problems, and route requests for processing. Enter and retrieve system information, review customer verification documents, and correct data errors. Participate in staff conferences and interdisciplinary team meetings to determine pathways for client self-sufficiency. Requires a master's degree or equivalent experience; includes occasional travel and training in an office setting for the first 120 days.
Required Qualifications
- Master's degree and one (1) year of qualifying experience
- Bachelor's degree and two (2) years of experience in professional social work
- Equivalent combination of education and experience, substituting one (1) year of experience in professional social work for each year of the bachelor's degree
- Four (4) years of experience as a Family Services Specialist
- Valid driver's license
- Required car insurance
- Leadership-level position where the employee provides direct supervision to lower-level staff
- Supervise, and administer policy and procedure to a team of professional Family Services Specialists
- Review and respond to requests for information and clarification of laws, policies, and procedures surrounding social safety net programs
- Provide responses to inquiries concerning applications and review filing requirements, due dates, and similar information
- Coordinates with other staff or units as needed to clarify policies and procedures
- Determine the status of individual applications
- Review and resolve problems
- Route requests to appropriate staff and units for processing
- Scan and upload customer verifications
- Enter and retrieve information into the system
- Receive and review documents including customer verification
- Proofread previously entered data and make routine corrections
- Participate in staff conferences and interdisciplinary team meetings
- Attend all training, meetings, and conferences as directed
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