Family Services Manager (Scale 3)
$44,264–$44,264 year
On-site · London, England, United Kingdom
Job Summary
Family Services Manager at Pact, focused on supporting prisoners and their families through comprehensive service delivery, developing and implementing referral pathways, managing a caseload of family support cases, and advocating for families’ rights within the prison system. The role emphasizes coordinating multi-agency collaboration, safeguarding, and building partnerships to enhance support for prisoners’ children, carers, and relatives, with responsibilities spanning assessment-driven interventions, advocacy, and service development. Location-based role based in London (HMP Pentonville) with in-person duties; strong emphasis on compassionate, rights-based engagement and multi-agency collaboration to improve family outcomes.
Required Qualifications
- Experience coordinating a broad range of services
- Experience working with families in a multi-agency environment (preferably involving offenders and/or their families)
- Excellent organisational skills and ability to manage a demanding workload
- Ability to contribute to planning and development of family work
- Knowledge of safeguarding and child protection practices
- Exceptional interpersonal communication and ability to build partnerships with various agencies
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