Family Services Manager - Ronald McDonald House Central Dupage Hospital
$54,080–$60,320 year
On-siteWinfield, Illinois, United States
Job Summary
Manage the daily operations of Ronald McDonald House Central Dupage Hospital, including processing referrals, overseeing volunteers, and leading family occupancy strategy. Execute defined policies, perform regular rounds to maintain family relationships, and respond to emergency situations such as unplanned arrivals or medical incidents. Coordinate with hospital social work teams, distribute satisfaction surveys, and oversee inventory, food service, and digital signage. Supervise staff through coaching meetings, approve timecards, and ensure compliance with safety and security protocols. Complete incident reports within 24 hours and submit occupancy and donation statistics. Work Monday through Thursday from 8:30am to 5pm and Friday from 8am to 4:30pm, with flexibility required for PTO coverage.
Required Qualifications
- Bachelor's degree preferred, preferably in social work, psychology, non-profit management, or related field
- 2 years of relevant experience required, preferably in the delivery of family-centered program services
- Must be a self-starter with the ability to multitask and function efficiently and effectively under pressure
- Goal oriented and passionate about continuous improvement
- Ability to think proactively and respond appropriately
- Ability to establish and maintain effective relationships with staff, employees, and the public; ability to represent the charity effectively both verbally and in written form
- Ability to train others to set standards of organization
- Responsible and organized
- Experience managing multiple projects concurrently, demonstrating a sense of urgency, results orientated and meets deadlines
- Effective communication, writing and grammar skills, paying great attention to detail
- Proficient with computer database, word processing and publishing programs
- Experience using Raiser's Edge software helpful
- Compassionate and caring individual, aligned to our mission and standard of care
- Keen attention to maintaining a clean, safe, and welcoming work/program services delivery environment
- Must be available to work irregular hours, shifts, weekends, holidays as needed
- Must be willing and able to between necessary locations using personal vehicle or alternative
- Must be capable of carrying 35 lbs with or without accommodation
- Regular and predictable attendance is required
Desired Qualifications
- Bachelor's degree preferred, preferably in social work, psychology, non-profit management, or related field
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