Catholic Funeral & Cemetery Services of the Diocese of SacramentoPosted 2 weeks ago

Family Service Advisor (Base + Commission)

Catholic Funeral & Cemetery Services of the Diocese of SacramentoPosted 2 weeks ago

$52,000–$52,000 year

On-siteSacramento, California, United States

Sacramento, California, United StatesOn-siteFull Time$52,000–$52,000 yearSmall

Full TimeSmall

Job Summary

Counsel families on "at-need" and "pre-need" burial and funeral arrangements while coordinating cemetery details and committal services with funeral homes. Generate sales leads, complete sales to meet goals, and collect payments by managing documents, contracts, and work orders in the FACTS database. Address family complaints immediately and provide information to assist with memorials and policy changes. Meet and exceed commission standards by following up on leads and setting appointments for Advanced Planning. Serve families based on a rotation schedule, attend training and sales meetings, and participate in Parish and Community Outreach events.

Required Qualifications

High school diploma (or GED)
3-4 years' experience in sales, customer service and/or related fields resulting in direct public contact
A successful and documented track record
Valid California Driver's License and proof of insurance
Pass a background check
Knowledge of Catholic Cemeteries and Family Services Program policy and procedure
Interpersonal skills including tact, patience, and diplomacy
Understanding of modern office methods and procedure including Words, Xcel, and other software programs
Basic math computations
Possess strong oral and written communication skills as well as interpersonal skills
Physical agility required moving downward and/or forward by bending legs and spine
Physical ability to sustain movements, especially of the fingers, wrists hands and/or arms
Ability to express or exchange information by means of the spoken or written word
Must be able to communicate and coordinate with the family, our funeral and cemetery teams, and the respective funeral home when necessary
Must acquire and retrain knowledge of policies and procedures to assist families with any changes or exchanges of cemetery line items or pre-need funeral plans to complete company change orders in a timely manner
Must work with manager and coordinate all Cemetery details for committals with our funeral center and outside funeral homes for families to plan, set and execute the committal without error
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Must be available for weekend shifts
Must be able to lift 50 lbs
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