Family Connection Centre - Family Support Worker
$92,706–$100,443 year
On-siteCanmore, Alberta, Canada
Job Summary
Deliver individualized, strength-based support to families from pregnancy through young adulthood using trauma-informed approaches, conducting regular one-to-one sessions to build trust and assess needs. Design and facilitate programs, presentations, and group activities that foster resilience and peer connections, while engaging families in community outreach to increase awareness of available resources. Help families navigate health, education, and social systems by providing referrals, coordinating support with internal teams and community partners, and advocating for access to needed services. Maintain accurate case notes, confidential records, and quarterly reports following professional and legal standards. Implement specialized portfolios such as home visitation or parenting programs as directed by organizational needs, ensuring all work adheres to the Town's health and safety directive and the Alberta College of Social Workers' Code of Ethics.
Required Qualifications
- Bachelor's degree in social work or related human service field and is in good standing and eligible for full registration with the Alberta College of Social Workers or with a regulatory college/association where applicable (Child and Youth Care, Counselling, Education)
- Minimum three years of professional experience working directly with families, children, or vulnerable populations in a support, education, or service delivery capacity
- Experience working with children and families, and factors that influence healthy development
- Understanding of trauma-informed and strength-based approaches to family support
- Demonstrated ability to build trusting relationships with diverse families and interest holders across cultural backgrounds and family structures
- Experience supporting vulnerable individuals, families, and communities experiencing social barriers or marginalization
- Strong written and verbal communication skills, with ability to document clearly and professionally
- Proficiency with Microsoft Office applications to independently create documents, spreadsheets, and manage data
- Current CPR/First Aid certification at the level appropriate for work with children in Alberta
- Criminal Record Check (vulnerable sector) and child abuse registry clearance as required by Alberta legislation
- Valid Class 5 Alberta driver's license
- Ability and willingness to travel throughout the Bow Valley
- Ability to work flexible hours, including evenings and weekends, to meet family needs
- Is a member of the Town's Emergency Social Services team
- Is willing to read, understand and follow the Alberta College of Social Workers' Code of Ethics and Standards of Practice
- Has a familiarity with the requirements of mandated reporting as per the Alberta Child, Youth, and Family Enhancement Act
Desired Qualifications
- Completion of formal training in trauma-informed practice, attachment theory, or evidence-informed parenting approaches
- Experience designing and facilitating group programs, workshops, or community engagement initiatives
- Knowledge of Alberta's child welfare, education, and health systems and available community resources
- Experience working within a family resource network or early intervention framework
- Lived experience or personal understanding of family challenges, barriers, or systemic navigation
- Familiarity with case management software or electronic documentation systems
- Experience working in a municipal or non-profit organization
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.