Fall 2026 Information Technology Intern - Idaho Falls, ID
On-siteIdaho Falls, Idaho, United States
Job Summary
Respond to and document help desk tickets while providing basic troubleshooting for hardware, software, printer, and connectivity issues. Assist with password resets, account access, and user support, then set up and deploy workstations, laptops, and peripheral devices. Escalate unresolved issues to appropriate IT staff and maintain accurate inventory and support documentation. Follow established IT policies, procedures, and security practices. This entry-level role supports daily help desk operations and provides hands-on experience in troubleshooting and customer service. Applicants must be U.S. citizens or compliant U.S. persons working on-site in Idaho Falls, ID.
Required Qualifications
- Currently pursuing or recently completed coursework in Information Technology, Computer Science, or a related field
- Basic knowledge of computer hardware, Windows and Linux operating systems, and Microsoft 365 applications
- Strong communication, customer service, and organizational skills
- Ability to learn technical processes quickly and work under supervision
- Based in the United States
- Willing to work on-site in Idaho Falls, ID
- Applicants must be U.S. Citizens or U.S. Persons in compliance with 10 CFR Part 810
Desired Qualifications
- Familiarity with help desk ticketing systems, Active Directory, and remote support tools
- Basic understanding of networking, device setup, and troubleshooting
- Prior coursework, lab work, or internship experience in IT support
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