FALCONERI Client Advisor FT at its MADISON AVENUE, NY - F557 location
$60,320–$70,720 year
On-siteNew York City, New York, United States
Job Summary
Capture customer information via phone and written follow-up, and manage client books by addressing shopping experiences and product care inquiries. Achieve personal sales and productivity goals while demonstrating full product knowledge to maximize opportunities. Operate the POS system, send end-of-day emails, and execute opening and closing procedures. Maintain visual and housekeeping standards across the sales floor, fitting rooms, and backroom areas. Partner with the manager to conduct business analyses and track store and individual KPIs. This role requires proficiency in Chinese and Russian to serve a significant portion of the customer base at the 101 Prince Street location. Candidates must be eligible to work in the US, possess 3+ years of retail experience, and be able to lift 20 pounds while working a flexible schedule including holidays and weekends.
Required Qualifications
- Eligibility to work in the US for any Employer
- High School graduate or equivalent
- Minimum 3+ years of experience in customer service and contemporary or luxury retail industry
- Excellent verbal, written communication and sales skills, with a strong customer service orientation
- Commitment, being self-motivated and goal oriented
- Impeccable presentation and the ability to thrive in a demanding environment
- Problem solving mindset
- Ability to work a flexible schedule, including holidays and weekends
- Ability to lift more than 20 pounds and stand for long periods of time, bend, stretch, for a short distance engage in repetitive motions, push, pull and carry items (mannequins, clothing, totes, torsos, etc.)
- Proficiency in Chinese and Russian to provide effective customer service at 101 Prince Street location
Desired Qualifications
- Additional language proficiency may be preferred or required depending on the customer base of store location. Please refer to the location-specific posting for more details.
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