Factory Technical Representative - EMEA
HybridLavagna, Liguria, Italy
Lavagna, Liguria, ItalyHybridFull TimeMid LevelSmall
Full TimeMid LevelSmall
Job Summary
Execute hands-on installations, commissioning, and troubleshooting for Seakeeper gyrostabilizers across OEMs and dealers in the EMEA region. Plan service interventions from parts preparation to travel logistics, lead mechanical and electrical demos, and run sea trials while documenting performance data. Train regional partners on application and configuration, maintain company vehicles, and flag recurring quality issues to engineering. Report to the Service Manager for EMEA & Asia with 70% travel expected, including nights and weekends, alongside periodic visits to the Lavagna, Italy office.
Required Qualifications
- Degree from a college, technical institute, or equivalent hands-on work experience
- 2-3 years of related experience in the marine industry working on a technical product including engines, hydraulics, plant machinery, gyroscopes, or fin systems
- A constant positive, professional, and customer-centric attitude
- Proficiency with training and presentation tools, such as Microsoft PowerPoint
- Self-motivated, professional, responsive, resourceful, and flexible
- Strong verbal and written communication skills with fluency in both English & Italian
- Superior time management, multitasking, organizational, and prioritization skills
- Possess and maintain a valid driver's license and passport
- Be able to lift 30kg and drive extended distances (periodically up to 8-12 hours, commonly 2-4 hours); frequent travel can include some nights and weekends
- Ability to work in confined areas (such as engine rooms, equipment spaces, and bilges on board various types of marine vessels), including climbing up/down ladders, stooping, bending, lying down, and working in challenging conditions
- Comfort with remote work — this role comes with a lot of autonomy and minimal supervision
- Be located within the Greater Liguria Region
Desired Qualifications
- Experience with: OEMs or dealers in a factory support role
- Experience with: Seakeepers or other gyrostabilizers
- Experience with: Seakeeper Ride or other transom mounted stabilization systems (trim tabs, interceptors, etc.)
- Creating documentation, technical writing, promoting process improvement, managing processes, and problem solving
- Customer support
- Relevant marine or electrical certifications (e.g. NMEA, ABYC, RYA, or recognized EU/UK equivalents)
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