Facility Solutions Manager
$60–$70,000 year
On-siteFort Lauderdale, Florida, United States or Delray Beach, Florida, United States
Job Summary
Manage assigned client relationships, including retention, expansion, and diversification of building solutions. Formulate service strategies and negotiate contracts for additional services, staffing, and logistics. Supervise Night Managers, approve pay sheets, and direct daily operations to ensure quality and compliance. Handle Contractor hiring, pricing negotiations, and performance inspections. Monitor supplies, procure materials, and address client complaints by coordinating with the Director of Operations. Update Building Information Sheets, route sheets, and CRM records while scheduling non-routine activities. Notify Sales Executives of new construction opportunities. This role requires 2+ years in B2B account management with a track record in client retention.
Required Qualifications
- 2+ years outside B2B account management experience
- 2+ years track record of success in a client retention role, with goals and metrics to support
- Highly detail-oriented
- Excellent follow-through on commitments
- Positive and outgoing personality
- Great at building relationships
- Excellent verbal communication skills
- Strong written communication skills
- Proficient in Microsoft Office
- Knowledge of CRM database
- Ability to travel on a daily basis to client locations locally
Desired Qualifications
- building maintenance experience
- facility management experience
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