Facility Services Coordinator
$54,080,000–$54,080,000 year
On-siteNew York City, New York, United States or New York, United States
Job Summary
Manage incoming phone queries, meet and greet clients, and act as the first point of contact for requests and room bookings within the virtual service center. Coordinate visitor and contractor escorts, oversee mail and courier distribution, and handle consumable deliveries to refresh areas. Support building access card issuance, meeting room requirements including reconfigurations and catering, and administer work order management with landlords. Perform scheduled preventive maintenance checks on First Aid Kits, AEDs, and fire extinguishers, while processing invoices, data entry, and printer support. This role requires strong customer service skills, proficiency in Word, Excel, and Outlook, and adherence to HSE policies. The salary range is $26.00 per hour for a non-exempt position in New York City.
Required Qualifications
- Strong demonstrated experience working in a Customer Service Center environment
- Demonstrated understanding of customer service principles
- Demonstrated experience working with internal and external stakeholders at varying levels of an organization
- Strong demonstrated professional telephone manner -listening, questioning, empathy, clear client outcome and professionalism
- Demonstrated attention for detail and grammar
- Proficient in relevant computer software Word, Excel, Outlook (or related program)
- Good key board skills, speed and accuracy
- Able to respond quickly to change and adopt a flexible/ innovative approach to problems and opportunities
- HSE policies and procedures are met and maintained by all stakeholders
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