Facility Service Coordinator
On-siteAtlanta, Georgia, United States
Job Summary
Manage incoming phone queries, room bookings, and work requests within the virtual service center model. Act as the first point of contact for clients and visitors, supervising escorts and coordinating mail, courier, and consumable deliveries. Support site management by handling building access cards, meeting room provisions, and catering. Execute administration duties including invoicing, records management, data entry, and work order tracking. Maintain distribution lists while ensuring HSE policies are met. Requires strong customer service skills, proficiency in Word, Excel, and Outlook, and the ability to adapt quickly to change.
Required Qualifications
- HSE policies and procedures
- Strong demonstrated experience working in a Customer Service Center environment
- Demonstrated understanding of customer service principles
- Demonstrated experience working with internal and external stakeholders at varying levels of an organization
- Strong demonstrated professional telephone manner -listening, questioning, empathy, clear client outcome and professionalism
- Demonstrated attention for detail and grammar
- Proficient in relevant computer software Word, Excel, Outlook (or related program)
- Internet access
- Good key board skills, speed and accuracy
- Able to respond quickly to change and adopt a flexible/ innovative approach to problems and opportunities
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