Facility Coordinator
On-site · Medina, Ohio, United States or Independence, Ohio, United States
Job Summary
The Facility Coordinator at Pleasant Valley Corporation is responsible for serving as the primary point of contact for nationwide clients, addressing and resolving commercial facility-related maintenance issues to ensure client satisfaction. Duties include managing work orders, handling client maintenance requests, vendor management, and maintaining communication with clients and vendors. The role requires effective telephone-based customer service skills, technical proficiency in CRM software and data entry, and experience in facilities management or a related field.
Required Qualifications
- One to three years of related experience
- High school diploma, GED, or college certificate
- At least one year of experience resolving client issues within a facilities management, service business, or customer call center
- Demonstrated success in a telephone-based customer service role
- Strong computer skills including experience with CRM software, data entry, scheduling, and reporting
- Basic knowledge of construction and general trades is a plus
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