Facilities Officer

Manage facility soft services including cleaning, landscaping, pest control, waste management, and office supply procurement while maintaining zero safety incidents. Execute daily hotlines, track vendor KPIs, and conduct monthly inspections of site operations to ensure compliance with client processes and JLL safety protocols. Prepare and submit monthly service reports, manage soft-related billing with 98% accuracy, and oversee inventory for laboratory and general supplies. Collaborate with client teams on space allocation, event support, and operational improvement plans to achieve target satisfaction scores and cost reduction goals.