Facilities Manager - Southeast (based in TN, NC, LA, AL, NC, SC)
$110,000–$128,700 year
RemoteWashington, District of Columbia, United States
Job Summary
Oversee all facilities repair and maintenance activities within the assigned region, ensuring restaurants operate safely and efficiently with minimal service disruption. Serve as the primary liaison between Operations and external vendors to triage, troubleshoot, and resolve maintenance requests through the ServiceChannel platform, managing a high volume of daily work orders with urgency and accuracy. Conduct regular site visits and targeted inspections to assess restaurant conditions, identify risks or deficiencies, and collaborate with Operations to implement solutions that improve functionality and guest experience. Respond to emergency situations, including equipment failures, safety hazards, or facility disruptions, with a calm and decisive approach to minimize operational impact. Track and analyze facilities spending and vendor performance across the region to identify trends, monitor budgets, and inform strategic decisions related to asset lifecycle management and capital improvements. Partner closely with the Development team during new restaurant openings, contributing to project reviews, punch walks, and warranty issue resolution to ensure a seamless handoff from construction to operations.
Required Qualifications
- 3+ years of experience managing facilities operations in a multi-unit environment
- Proven success managing a high volume of service requests, vendor relationships, and project timelines while maintaining service quality and cost control
- Strong working knowledge of building systems, maintenance practices, and facilities operations
- Ability to assess, scope, and prioritize repairs independently
- Experience using ServiceChannel or similar computerized maintenance management systems (CMMS)
- Exceptional communication and interpersonal skills
- Ability to build trust and influence across internal teams and external partners
- Adept at managing competing priorities in a dynamic, field-based role
- Travel up to 40% of the time
- Ability to occasionally move or transport items up to 50 pounds
- Ability to communicate with others and exchange information accurately and effectively
- Ability to work in a constant state of alertness and in a safe manner
Desired Qualifications
- Experience within restaurant, hospitality, or retail sectors
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.