Facilities Executive - Soft Services

Facilities Executive - Soft Services role overseeing multi-site hard and soft-services operations in Chennai. Responsibilities include Helpdesk/Mailroom operations with escalation handling, Front Office duties, security operations including asset and vendor coordination, housekeeping and facilities upkeep, cafeteria operations and hygiene, and general operations management. Duties also cover performance management through vendor matrices, weekly/monthly reporting, staff training and grooming standards, incident tracking, KPI/OLA adherence, adherence to ISO/audit requirements, and coordinating with facility managers and client visits (VIPs) to ensure service levels are maintained. Location is on-site in Chennai; role emphasizes process implementation, incident response, and cross-functional collaboration with security, housekeeping, and catering teams, as well as adherence to Accenture/JLL policies and procedures.