Facilities Coordinator – JLL
$44,990–$54,995 year
Remote
Job Summary
Manage the Work Order System end-to-end, including initiating service requests, analyzing duplicates, and ensuring timely completion per SLAs. Monitor dispatched work orders, follow up with suppliers to enforce performance standards, and coordinate service activities at Postal Service sites with minimal operational disruption. Provide direction to vendors and account teams to ensure excellent execution, generate system data reports, and maintain accurate updates supporting account processes. Address critical issues with a zero-target approach for controllable incidents and facilitate vendor quality assurance discussions. This role supports JLL Operations Team in delivering exceptional facility management solutions to clients.
Required Qualifications
- Knowledge and experience in delivery and management of Facility Services
- Excellent verbal and written communication and presentation skills
- Proven track record of providing excellent internal and external customer service
- Proficient in Microsoft Word, Excel, and PowerPoint
- Strong organizational, management, and problem-solving skills
- Self-starter with strong ability to work independently and prioritize multiple responsibilities
- Knowledge of standard business and accounting practices
- Candidates must be authorized to work in the United States without sponsorship
Desired Qualifications
- Knowledge of Corrigo Work Order system
- Experience with vendor management and quality assurance processes
- Familiarity with service level agreement (SLA) management
- Experience supporting large-scale facility operations
- Background in client-facing roles within facility management
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