Facilities Associate VA (Property Operations & Resident Coordination)
RemotePhilippines
Job Summary
Respond promptly to resident inquiries via phone, email, and portals, prioritizing immediate follow-up on concerns and service interruptions. Manage maintenance requests from submission through completion by coordinating with vendors, teams, and property managers to resolve scheduling conflicts and ensure work orders stay current. Maintain accurate property records in the Property Management System, document operational activities, and support unit turnovers while tracking accounts receivable. Identify operational inefficiencies and adapt quickly to changing priorities or high-demand periods. This fully remote US-based role requires availability during US business hours and occasional evening or weekend coverage.
Required Qualifications
- Previous experience in Property Management, Facilities Coordination, Resident Services, or Property Operations
- Minimum of 1 year of customer service experience
- Experience coordinating maintenance requests, work orders, or vendor scheduling
- Strong written and verbal English communication skills
- Excellent organizational and multitasking abilities
- High attention to detail with strong follow-through
- Comfortable working independently with minimal supervision
- Able to prioritize competing operational demands without sacrificing resident service
- Candidates who require constant supervision or highly structured daily task lists are unlikely to succeed in this role
- Availability during US business hours required for coordination overlap
- Occasional evening or weekend availability may be required to support operational needs
Desired Qualifications
- Yardi Voyager
- Maintenance IQ
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