Facilities Administrator

Respond promptly to all service requests, emails, and messages from retail stores, vendors, landlords, and field personnel via ServiceChannel, Teams, and conference calls. Resolve standard store repairs, document information into the call tracking system, and analyze problems to determine cost-effective solutions that impact customer service. Communicate with vendors, store managers, and home office personnel to resolve escalated issues, review proposals for accuracy, and run daily reporting to ensure vendor performance and aging work orders are addressed. Pivot analytics to drive expedited outcomes for high-visibility issues and support the Invoice Coordinator with aging completed work orders.