Facilitator, Community Management
$128,000–$128,000 year
HybridToronto, Ontario, Canada or North York, Pennsylvania, United States
Job Summary
Lead and oversee the community management function, including planning, facilitation, and management of outcomes for all community group meetings and engagement activities across sectors. Manage a Standards Lead to provide direction and accountability, while collaborating with internal stakeholders to evaluate and approve proposed work via intake forms. Develop and execute mandates and annual operational plans for each community group, ensuring alignment with Industry Board OGSM strategic priorities and corporate strategy. Oversee end-to-end planning of meetings to ensure decision-oriented agendas with tracked outcomes, and build senior-level relationships with external stakeholders to advance Canadian business needs. Maintain action item tracking, drive accountability for outcomes over activity, and lead cross-departmental coordination to integrate outputs into subscriber-facing functions. Identify facilitation and standards education needs to oversee training and capability-building initiatives.
Required Qualifications
- Undergraduate degree
- A minimum of 10 years of progressive experience in community management, stakeholder engagement, industry association work, or a related field
- At least 3 years in a people leadership role
- Demonstrated experience building or leading multi-stakeholder programs with measurable outcomes
- Proven ability to engage, influence, and build trust with senior-level stakeholders including executives, government representatives, and industry experts across a complex, multi-sector environment
- Strong strategic thinking skills with the ability to translate organizational priorities into operational plans and drive a team toward outcomes rather than activity
- Excellent facilitation, communication, and written skills
- Proven change management capability, with experience implementing new frameworks or processes in established organizations and managing stakeholder communications through transition
- Comfortable working with data and reporting tools to track progress, surface insights, and demonstrate impact to senior leadership and boards
Desired Qualifications
- Post-graduate studies (i.e. MBA or supply chain certification)
- Experience operating within or alongside standards development, supply chain, or not-for-profit organizations
- Working knowledge of GS1 standards and methodology
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