Facilitation & Concierge Account Specialist - Reno, Nevada
On-siteReno, Nevada, United States
Reno, Nevada, United StatesOn-siteFull TimeEnterprise
Full TimeEnterprise
Job Summary
Proactively guide membership accounts and curate world-class recommendations to turn special requests into seamless, personal outcomes. Orchestrate handoffs across complex international itineraries while refining playbooks and standards to maintain consistent, elevated concierge execution. Collaborate with all departments to support high-stakes trips and missions across the US, owning the infrastructure that keeps facilitation running ahead of demand. This on-site role in Reno, Nevada requires a builder mindset to design workflows and strong discretion when handling sensitive information for ultra-high-net-worth clients.
Required Qualifications
- Experience in concierge, luxury hospitality, client success, travel operations, or facilitation
- Possess exceptional attention to detail
- Strong organizational instincts
- Builder mindset—designing workflows, templates, and concierge systems that help others execute faster and smarter
- Communicate clearly and warmly, both in writing and verbally, with a strong service orientation
- Have excellent judgment and discretion with UHNW principals, preferences, and sensitive information
- Are comfortable working with data, tools, and technology (Asana, Airtable, CRM platforms, and related systems)
- This is an on-site role in Reno, Nevada
- Possible regional travel
Desired Qualifications
- Exposure to security-adjacent or complex services
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