Facilitation & Concierge Account Specialist - Greenville, SC
On-siteGreenville, South Carolina, United States
Job Summary
Proactively guide membership accounts, curate world-class recommendations, and orchestrate handoffs across complex international itineraries to turn special requests into seamless outcomes. Refine playbooks and standards that keep the concierge brand consistent and one step ahead while supporting high-stakes trips and missions across the US. Own the infrastructure ensuring facilitation and concierge execution runs ahead of demand through collaborative workflows with all departments. Manage Asana, Airtable, and CRM platforms to maintain impeccable taste and discretion with UHNW principals. This on-site role in Greenville, SC supports Fortis's mission of creating legendary service for secure private travel.
Required Qualifications
- Possess exceptional attention to detail and strong organizational instincts
- Communicate clearly and warmly, both in writing and verbally, with a strong service orientation
- Have excellent judgment and discretion with UHNW principals, preferences, and sensitive information
- Are comfortable working with data, tools, and technology (Asana, Airtable, CRM platforms, and related systems)
- Have experience in concierge, luxury hospitality, client success, travel operations, or facilitation
Desired Qualifications
- exposure to security-adjacent or complex services is a plus
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