Facilitation & Concierge Account Specialist - Bangalore
On-siteBengaluru, Karnataka, India
Job Summary
Proactively guide membership accounts and curate world-class recommendations for ultra-high-net-worth clients across the India region. Orchestrate handoffs across complex international itineraries and refine playbooks to maintain consistent, elevated concierge standards. Collaborate with all departments to support high-stakes trips and missions while owning the infrastructure that keeps facilitation execution ahead of demand. Work closely with teams to anticipate needs before they are voiced and turn special requests into effortless outcomes. This on-site role in Bangalore supports Fortis's mission to provide legendary service for secure private travel, utilizing tools like Asana and Airtable to design workflows that help others execute faster.
Required Qualifications
- Possess exceptional attention to detail and strong organizational instincts
- Communicate clearly and warmly, both in writing and verbally, with a strong service orientation
- Have excellent judgment and discretion with UHNW principals, preferences, and sensitive information
- Are comfortable working with data, tools, and technology (Asana, Airtable, CRM platforms, and related systems)
- Have experience in concierge, luxury hospitality, client success, travel operations, or facilitation
Desired Qualifications
- exposure to security-adjacent or complex services is a plus
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