F&C 5350 - G1 Clerical Assistant (604053)
$52,380,640–$58,984,640 year
On-siteSouth Lanarkshire, Scotland, United Kingdom of Great Britain and Northern Ireland
Job Summary
Handle customer enquiries by telephone, email, and online forms within the Land Customer Services team, covering waste, street cleansing, and grounds maintenance services. Liaise with Operational Officers and Council departments while managing general clerical duties and prioritizing a changing workload. Demonstrate strong communication, negotiation, and advocacy skills to deliver excellent customer service. This temporary role involves 35 hours per week for 20 months, with an hourly rate of £25,183 to £28,358. Applicants must submit supporting documents rather than a CV and meet specific behavioral framework criteria.
Required Qualifications
- previous experience of handling customer enquiries by telephone
- effective written and verbal communication skills
- negotiation, advocacy and assertiveness abilities
- ability to work as part of a team
- IT skills, especially in Microsoft packages
- ability to organise and prioritise workload
- ability to respond to changing priorities
- ability to contribute effectively to team goals and projects
- display the necessary commitment to the principals of customer care
- Overseas Criminal Records Check (for applicants born outside UK or who have lived/worked outside UK for continuous 12 months in past 10 years)
- evidence of experience and achievements in the five specific behaviours framework: Efficient, Flexible, Leading, Working with Others and Performing
- details of a time where initiative was used to undertake a task to solve a problem
Desired Qualifications
- experience of handling customer enquiries by telephone
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