F&C 4883 - G1 Repairs Assistant (Customer Service Assistant) (604057)
On-site · Blantyre, Scotland, United Kingdom
Job Summary
Join the Housing Repairs Service as a part-time Repairs Assistant (Customer Service Assistant). You will perform clerical and administrative duties to support efficient service delivery, diagnose, raise and process repair requests in line with policies, handle correspondence and inquiries, maintain records, and collaborate with internal teams, contractors and technical officers. Required skills include strong IT and Microsoft Office proficiency, excellent customer service and clear, professional communication, a team-focused attitude, integrity, and the ability to work flexibly while maintaining confidentiality and data security.
Required Qualifications
- Strong basic IT skills including experience with Microsoft Office (Word, Excel, Outlook, Teams)
- Excellent customer service skills with the ability to communicate clearly and professionally
- Team player who is inclusive, supportive, and able to work collaboratively
- Honest, reliable, and able to treat others with fairness, respect, and integrity
- Ability to work flexibly, using discretion and tact at all times
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