F&BM - Business Support Management – Expense Management Team member
On-siteMumbai, Maharashtra, India
Job Summary
Submit invoices in accordance with firm-wide expense policies and CIB Expense Process & Exception Procedures. Develop partnerships with cross-functional peers, act as a subject matter expert to guide and mentor team members, and effectively handle escalations to find appropriate resolutions. Partner with global counterparts and Global Supplier Services teams while implementing process improvements and efficiencies. Manage a demanding workload by analyzing data for compliance, utilizing intermediate Excel skills to review information within a robust control framework. Proactively take on additional responsibilities to support the organization's growth. Comprehensive training on Business Support Management responsibilities, infrastructure, and policies will be provided.
Required Qualifications
- Strong communication skills, both verbal and written – ability to articulate clearly, logically and concisely, including handling of challenging conversations with regards to policy and procedures
- Ability to review data efficiently in compliance with the policy and procedures with data (intermediate Excel skills are essential)
- Strong sense of client service and responsiveness coupled with judgment to show urgency when immediate follow up/ escalation is required
- Self-starter, work independently whilst also operating effectively in a team based environment
- Capable of multi-tasking and managing a demanding workload
- Analyze and problem solve
Desired Qualifications
- Bachelor's degree (or equivalent experience)
- Proficiency in Excel, PowerPoint, Word, Access
- Demonstrated ability to work as team player, and to develop alternative solutions to complex problems
- Detail oriented with strong organizational skills; ability to manage multiple tasks simultaneously and prioritize work efforts
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