F&B SHIFT LEADER
$30,060–$36,384 year
On-siteAmsterdam, North Holland, The Netherlands
Job Summary
Plan and coordinate daily service operations, including events, site inspections, and reservations. Monitor sick leave procedures to ensure staffing continuity and maintain HACCP-compliant hygiene standards. Supervise team members through daily briefings and shift handovers while managing cash handling and end-of-day financial processes via Micros. Utilize the Formitable reservation system for accurate guest management and coach staff to build skills. Identify operational improvements and collaborate with Banqueting, Bar, Restaurant, and Kitchen teams to deliver consistent guest experiences. Work evenings, weekends, and holidays as required. Leonardo Royal Hotel Amsterdam offers a vibrant waterfront location near the RAI Convention Centre and Schiphol Airport.
Required Qualifications
- previous experience in a supervisory or leadership role within hospitality, food & beverage, or hotel operations
- strong communication and interpersonal skills
- ability to build positive relationships with colleagues and guests
- organized, proactive, and able to maintain overview in a fast-paced environment
- confidence in making decisions and taking responsibility during your shift
- hands-on mentality
- willingness to work evenings, weekends, and holidays when required
- fluent in English
Desired Qualifications
- passion for delivering outstanding guest experiences and leading teams to success
- knowledge of Micros, Formitable, and HACCP regulations
- additional languages
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