F&B Manager

Oversee day-to-day operations of all food and beverage outlets including cafeterias, coffee stations, grab-and-go markets, executive dining rooms, and catering services while ensuring consistent delivery of high-quality food, beverage, and service standards. Manage relationships with food service contractors, catering companies, coffee suppliers, and specialty vendors through contract negotiations, performance reviews, and scorecarding to ensure compliance with service level agreements. Collaborate with chefs and culinary teams to develop diverse, appealing menu offerings that incorporate rotating cycles, seasonal specialties, healthy eating options, and allergen accommodations while balancing culinary creativity with cost management. Serve as primary point of contact for F&B matters with client leadership and workplace teams, conducting regular business reviews that present performance metrics, customer feedback, and program initiatives aligned with organizational culture goals. Monitor customer satisfaction through surveys, comment cards, and digital platforms, analyzing feedback trends to implement service improvements and manage complaint resolution with a hospitality-first approach. Develop and manage F&B operating budgets including labor, food costs, and contract expenses, tracking financial performance through P&L analysis and implementing cost optimization opportunities while establishing pricing strategies. Ensure compliance with food safety regulations, health codes, and workplace safety standards by conducting regular audits, maintaining required certifications and permits, and managing any incidents with appropriate corrective action plans. Implement sustainable F&B practices including waste reduction, composting programs, environmentally responsible sourcing, and initiatives that support client sustainability goals and green building certifications. Leverage F&B technology platforms including point-of-sale systems, mobile ordering apps, cashless payment solutions, and inventory management systems while analyzing transaction data to inform operational decisions and enhance customer convenience.