EXTERNA - Analista/Administrativo
HybridSão Paulo, São Paulo, Brazil
Job Summary
Analyze, treat, and direct customer and consumer complaints following established procedures and deadlines. Track cases from initiation to resolution, ensuring clear and effective communication with all involved parties. Register, update, and organize information in internal service systems while collaborating with various company areas to resolve demands. Contribute to continuous process improvement by analyzing recurring complaints and identifying enhancement opportunities. Requires high school diploma (higher education in Administration, Communication, Law, or related fields desirable), prior customer service experience, and strong verbal and written communication skills. Full-time role in São Paulo with comprehensive benefits including health, dental, PLR, and family support.
Required Qualifications
- Ensino médio completo
- Boa comunicação verbal e escrita
- Conhecimento básico no pacote Office (Excel, Word e Outlook)
- Organização, atenção aos detalhes e capacidade de gerenciar múltiplas demandas
- Proatividade e senso de urgência
- Capacidade de trabalhar em equipe e colaboração entre áreas
- Foco em soluções e orientação para o cliente
Desired Qualifications
- Ensino superior em andamento em Administração, Comunicação, Direito ou áreas correlatas
- Experiência prévia com atendimento ao cliente, SAC ou Ouvidoria
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